AI agents that do the actual work
We design, build and wire AI agents into support, sales, knowledge work, documents, operations and IT — with access control, a full audit trail and a human in the loop.
More than a chatbot
An agent that earns its keep isn't a chatbot. It has a role, clear limits, approved data sources and access rules. It knows when to hand off to a person, gets scored on quality and produces a result you can measure.
ARBA Agency builds agents inside a workflow, not as toys parked next to one.
Agents built for specific roles
Support agents
Answer recurring questions, triage requests, draft replies, escalate to a human and report on how support is doing.
Sales agents
Qualify leads, guide customers, capture requirements, prepare follow-ups and keep the CRM up to date.
Knowledge agents
Search internal documents, policies, manuals and project knowledge with RAG — under access control and a full audit trail.
Document agents
Draft, summarize and compare documents, then turn out templates, reports and structured output.
IT delivery agents
Break down requirements, generate code and tests, write documentation and release notes, and set up code review.
Operations agents
Keep checklists and reminders, track workflow status, prepare reports, route tasks and run internal service processes.
Guardrails every agent needs
- a clear purpose
- what it may and may not do
- rules for its data sources
- role-based access
- an audit log
- escalation rules
- quality checks on every output
- points where a human signs off
- what it does when something breaks
From workflow to working agent
- Pick the workflow
- Define the agent's role
- Prepare data and knowledge
- Build prompts, tools and integrations
- Add guardrails and access control
- Launch the pilot
- Track quality and adoption
- Scale and improve