Support agents
Answer recurring questions, triage requests, draft replies, escalate to a human and report on how support is doing.
Components of enterprise AI systems
AI agents within your enterprise architecture
ARBA designs enterprise AI systems in which agents execute defined parts of a business process. We connect data and applications, define permissions and agree which decisions require human review.
Role in the system
A defined task, permissions and accountability
An agent works with specified data sources and tools to carry out its part of a workflow. Its permissions, quality criteria and handover points are defined as part of the system architecture.
People approve the operating rules. Agents act within those limits; disputed cases and actions requiring separate approval go to a responsible person. The system records actions and results for review.
Agent categories
Agents built for specific roles
Sales agents
Qualify leads, guide customers, capture requirements, prepare follow-ups and keep the CRM up to date.
Knowledge agents
Search internal documents, policies, manuals and project knowledge with RAG — under access control and a full audit trail.
Document agents
Draft, summarize and compare documents, then turn out templates, reports and structured output.
IT delivery agents
Break down requirements, generate code and tests, write documentation and release notes, and set up code review.
Operations agents
Keep checklists and reminders, track workflow status, prepare reports, route tasks and run internal service processes.
Control
Guardrails every agent needs
- a clear purpose
- what it may and may not do
- rules for its data sources
- role-based access
- an audit log
- escalation rules
- quality checks on every output
- points where a human signs off
- what it does when something breaks
How we deliver
From process design to operation
- Pick the workflow
- Design the architecture and agent responsibilities
- Prepare data and knowledge
- Implement workflow logic, tools and integrations
- Add guardrails and access control
- Launch the pilot
- Track quality and adoption
- Scale and improve