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Privacy Policy

Privacy Policy

Privacy Policy

1. Introduction

ARBA International B.V. ("we", "us", "our"), operating under the trade name ARBA Agency, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our services, including our Telegram chatbot service, mobile application development, website development, and integration solutions (collectively, the "Services"). Our practices comply with the General Data Protection Regulation (GDPR).

2. Data Collection

We collect the following types of data:

2.1. User Account Information

  • Registration Data: When you register for our Services, we collect information such as your name, email address, and contact details.
  • Balance Information: For our Telegram chatbot service, we maintain records of your account balance and transaction history.

2.2. Interaction Data

  • Chat Logs: All interactions with the Telegram chatbot service are logged and stored in an encrypted database.
  • Usage Data: We collect data on how you use our Services, including commands used and frequency of use.

2.3. Technical Data

  • Device Information: We may collect information about the device you use to access our Services, including IP address, device type, and operating system.
  • Cookies and Tracking: Our website may use cookies and other tracking technologies to improve user experience and gather analytical data.

2.4. Contact Forms

  • Inquiry Data: When you submit a contact form on our website, we collect your name, email address, and any other information you provide to respond to your inquiries and send commercial offers.

3. Data Usage

We use your data for the following purposes:

3.1. Service Provision

  • To provide and maintain our Services.
  • To process transactions and manage your account balance for the Telegram chatbot service.

3.2. Service Improvement

  • To analyze usage patterns and improve the functionality and performance of our Services.

3.3. Communication

  • To communicate with you about your account, including balance updates and service notifications.
  • To respond to your inquiries and send you commercial offers and information about our Services.

3.4. Compliance and Legal Obligations

  • To comply with legal obligations and respond to lawful requests from public authorities.

4. Data Sharing and Disclosure

We do not sell, rent, or share your personal data with third parties except as described in this policy:

4.1. Service Providers

  • We may share your data with third-party service providers who perform services on our behalf, such as data storage and security services. These providers are obligated to protect your data and use it only for the purposes for which it was disclosed.

4.2. Legal Requirements

  • We may disclose your data if required to do so by law or in response to valid requests by public authorities.

4.3. Business Transfers

  • In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

5. Data Protection

We implement a variety of security measures to protect your personal data:

5.1. Encryption

  • All data stored in our database is encrypted to ensure its confidentiality and integrity.

5.2. Access Controls

  • Access to personal data is restricted to authorized personnel who need it for their job responsibilities.

5.3. Data Minimization

  • We only collect and retain data necessary for the provision and improvement of our Services.

6. User Rights

Under the GDPR, you have the following rights regarding your personal data:

6.1. Right to Access

  • You have the right to request access to the personal data we hold about you.

6.2. Right to Rectification

  • You have the right to request correction of inaccurate or incomplete personal data.

6.3. Right to Erasure

  • You have the right to request the deletion of your personal data, subject to certain conditions.

6.4. Right to Restriction of Processing

  • You have the right to request the restriction of processing your personal data under certain circumstances.

6.5. Right to Data Portability

  • You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another controller.

6.6. Right to Object

  • You have the right to object to the processing of your personal data for certain purposes.

6.7. Right to Withdraw Consent

  • If you have provided consent for the processing of your personal data, you have the right to withdraw your consent at any time.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. Interaction history deleted by the user using the command /reset is removed from our active databases but may remain in backup storage for a limited period.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you will be notified of significant changes. Continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

ARBA International B.V.
Van Heuven Goedhartlaan 13D
1181 LE Amstelveen
Netherlands
[email protected]