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Return & Refund Policy

Return & Refund Policy

Return & Refund Policy

1. Introduction

This Return & Refund Policy outlines the conditions under which users of ARBA International B.V., operating under the trade name ARBA Agency, may request returns and refunds for our "pay as you go" Telegram chatbot service and other services, including mobile application development, website development, and integration solutions.

2. General Refund Policy

  • Non-refundable Payments: Payments made for used tokens and utilized services are non-refundable.
  • Refunds for Unused Balance: Users may request a refund for any unused balance on their account within 30 days of the last balance top-up.

3. Refunds for Technical Issues

  • Correction of Errors: If a technical error or system failure results in incorrect token usage or billing, users can request a correction and refund of the affected tokens.

4. Subscription and Package Refunds

  • Proportional Refunds: If users purchase a subscription or service package and do not fully use it, they may request a proportional refund based on the remaining unused period or services.
  • Full Refund for Unused Services: If the services have not been activated or used, users may request a full refund.

5. Subscription Cancellation

  • Cancellation without Penalty: Users can cancel their subscription at any time without penalty. Refunds will be provided only for the unused portion of the subscription period.
  • Advance Notice for Cancellation: Users should notify us at least 7 days before the next billing cycle to avoid charges for the upcoming period.

6. Dispute Resolution

  • Contact Information for Disputes: Users can contact our support team with any disputes or refund requests at [Insert Email].
  • Mediation and Arbitration: In the event of unresolved disputes, users may seek mediation or arbitration for a fair resolution.

7. Changes to Return & Refund Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page, and users will be notified of significant changes. Continued use of our Services after such changes constitutes acceptance of the updated policy.

8. Contact Information

For any questions or concerns regarding this Return & Refund Policy, please contact us at:

ARBA International B.V.
Van Heuven Goedhartlaan 13D
1181 LE Amstelveen
The Netherlands
[email protected]

By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Return & Refund Policy.